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Canon Imaging Live Chat

If you’re looking to find out more about Canon’s range of cameras, lenses, printers or camcorders, or if you wish to develop your photography skills or be inspired with print, then Canon UK are here to help!

You can now chat to one of Canon UKs product experts via their live chat system, to help get your questions answered - all in the comfort of your own home.

The live chat can be started with a representative from Canon UK, or if you’d prefer, you can speak with one of their experts over video so they can show you the best use of your next product (booking required - available on selected days).

Live chat is available Monday – Friday, 9:00am – 6:00pm, or on Saturday’s between 11:00am – 5:00pm. Unfortunately the Live Chat service is not currently available on a Sunday.

To start your live chat with Canon UK, simply choose the options that suit you best from the below:

Chat live with Canon UK

Book a 30 minute 1-2-1 video call

Frequently Asked Questions

What do you need when booking a video appointment?

Click here to book your appointment. Select the date and time you’d like to book. After selecting confirm please provide your name, email address and an overview of what you’d like to discuss with the Canon expert. A confirmation email will be sent to the email address you’ve provided.

How do I prepare for my video call?

For your appointment we recommend you have the piece of equipment you’d like to discuss with you set up and ready (if this is relevant for your call). Make sure you are in a well lit room so the Canon expert can see you and your device is connected to the internet. If you need to ask the Canon expert questions without showing them your product you can turn your video off, however if you need to show the Canon expert a specific part of your camera or printer you will need to have the video switched on.

Do I need a microphone and headphones for my call?

For the best experience we recommend you use headphones with a microphone but you can still join the call without them.

What do I do if I lose internet connection on my video call booking?

If you lose internet connection during your video appointment, click on the chat link provided by the Canon expert in the chat section of your call and this will enable you to speak directly with them so they can set the call back up. You can also find this link in your confirmation email.

I am running late for my video appointment, what to do I do?

Canon will hold your appointment for 15 minutes. If you do not join the call after this time the appointment will be cancelled and you will need to rebook.

What do I do if I need to reschedule or cancel my video call booking?

If you need to reschedule or cancel your appointment you can do this via your confirmation email.

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By Park Cameras on 18/02/2021